How Does Yapdoof Handle Refunds?

Every shop on Yapdoof proudly displays a badge indicating if it supports refunds on transactions.

Navigating refunds can be a delicate matter for both customers and business owners. While we sincerely hope that no customer encounters the need for a refund, we understand that transactions may occasionally go awry. Yapdoof has implemented a streamlined process to handle refunds, ensuring that businesses can efficiently manage such situations and maintain positive customer relationships. We are committed to providing robust support for businesses, facilitating seamless refund transactions when necessary.

For businesses with enabled refund options, a conflict resolution feature is available—activated through the "mediate" button. This prompts a form allowing customers to reach out to Yapdoof and initiate a refund request for a specific transaction. Yapdoof facilitates communication between both the vendor and the customer, guiding them through the refund process. It's important to note that both the vendor and the customer must verify the refund before its completion. Additionally, please be aware that a refund charge of NGN 500 applies.